We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), India

1. Scope of This Policy

This Privacy Policy applies to all users who visit our website and submit personal information through the Contact Us page.

2. Personal Data We Collect

We collect personal data only when you voluntarily submit it through the Contact Us form. The information collected includes:

• Name
• Email address
• Subject
• Message/content
• Business vertical

We do not collect sensitive personal data such as financial information, government identifiers, or health data.

3. Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

• Responding to your inquiries or requests
• Business communication and follow-up
• Understanding user interests by business vertical
• Improving our services and website experience

Your data will not be used for purposes unrelated to those stated above without obtaining additional consent, unless permitted by law.

4. Lawful Basis for Processing

Personal data is processed based on:

• Your consent, freely given when submitting the Contact Us form
• Legitimate use as permitted under the DPDPA for responding to user-initiated communication

5.Cookies and Analytics

Our website uses cookies only through Google Analytics and Google Tag Manager for analytics and performance monitoring.

The data collected through cookies is:

• Anonymized and aggregated
• Limited to usage statistics such as pages visited, session duration, device type, browser details, and approximate location

No personally identifiable or sensitive personal data is collected through cookies.

6. Data Storage and Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet legal, regulatory, or business requirements

Once the purpose is fulfilled, the data is securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational safeguards to protect personal data against:

• Unauthorized access
• Disclosure
• Alteration
• Loss or misuse

Access to personal data is restricted to authorized personnel only.

8. Sharing of Personal Data

We do not sell, rent, or trade your personal data.

Personal data may be shared only:

• With service providers supporting website operations (e.g., hosting or analytics), under strict confidentiality obligations
• When required by law or a lawful government request

9. Rights of Data Principals (Your Rights)

As a Data Principal under the DPDPA, you have the right to:

• Access your personal data
• Request correction or updating of inaccurate data
• Withdraw consent at any time
• Request erasure of personal data once the purpose is fulfilled
• Raise grievances regarding data processing

Requests can be made by contacting the Data Protection Officer.

10. Data Protection Officer (DPO)

For any questions, requests, or grievances related to personal data, you may contact our Data Protection Officer:

Data Protection Officer: Rajeev Verma

Email: dpo@srf.com

Contact: 01244344400

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact the Data Protection Officer using the details above.